JOB DESCRIPTION
A Waiter/Waitress at Waldorf Astoria Doha Lusail is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.
What will I be doing?
As a Waiter/Waitress at Waldorf Astoria Lusail, you will embark on a role central to providing guests with an exceptional dining experience. Your primary responsibility will be to serve guests in a manner that is not only efficient and timely but also imbued with friendliness and warmth, thereby ensuring a remarkable experience for both guests and members. This role demands a comprehensive understanding of the menu, including the diverse offerings and details of each dish and drink.
Your duties will encompass a range of tasks, each critical to the smooth operation of the dining service. You will be expected to adeptly manage guest inquiries, addressing their needs and questions with both efficiency and a welcoming demeanor. Serving alcoholic and non-alcoholic beverages forms a part of your role, requiring adherence to licensing and liquor regulations applicable to both residents and non-residents.
A key aspect of your role involves maintaining a thorough knowledge of the menu and all available products, ensuring you can confidently assist guests with their choices and queries. The upkeep of mis-en-place, ensuring that all floor stations are well-stocked and prepared, is crucial for efficient service delivery.
In situations where issues arise, you are required to follow the correct reporting procedures, maintaining the high standards of the establishment. Consistency in the standard of food and beverage orders, along with timely delivery, is essential in upholding the reputation of Waldorf Astoria Lusail.
Adherence to Hilton’s grooming standards, including the uniform dress code, cleanliness, and personal hygiene, is mandatory, reflecting the professional image of the brand. Furthermore, compliance with hotel security, fire regulations, and all health and safety legislation is imperative, ensuring not only the safety and well-being of guests but also of the staff and establishment.
In this role, your commitment to these standards and responsibilities will directly contribute to the esteemed dining experience that Waldorf Astoria Lusail is renowned for.
Eligibility Criteria
In seeking Waiters/Waitresses for the Hilton brand, a specific set of qualities and skills are paramount to ensuring the highest level of service and guest satisfaction. Candidates for this role must embody a positive attitude, a cornerstone trait that fosters a welcoming and enjoyable environment for guests. Good communication skills are essential, not only for effective interaction with guests but also for working cohesively with team members.
A strong commitment to delivering high levels of customer service is crucial. As a Waiter/Waitress, your ability to anticipate and meet guests’ needs, respond to their inquiries, and resolve any issues with grace and efficiency directly impacts their dining experience. Excellent grooming standards are non-negotiable, reflecting the professionalism and elegance synonymous with the Hilton brand.
Flexibility is another key attribute, enabling you to adeptly handle various work situations, whether it involves adjusting to different guest requests or adapting to changing operational needs. The ability to work both independently and as part of a team is vital, as the role demands self-reliance in managing individual tasks and collaboration for overall team success.
Having experience in the Food and Beverage department or broader industry is highly advantageous, as it equips you with practical knowledge and skills pertinent to the role. Experience with cash handling is beneficial, demonstrating your capability to manage financial transactions responsibly. Additionally, knowledge of Food Hygiene Regulations is essential to ensure compliance with health and safety standards, maintaining the well-being of guests and the integrity of the dining experience.
In essence, the ideal candidate for a Waiter/Waitress position at Hilton not only possesses the technical skills and experience pertinent to the role but also exhibits the personal qualities and values that align with Hilton’s commitment to excellence in hospitality.
What is it like to work for Waldorf Astoria Doha Lusail?
The future of hospitality is bright at Waldorf Astoria Doha Lusail: a global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, Waldorf Astoria Doha Lusail has welcomed a multitude of guests, reflecting over 100 years of Hilton’s history. The company is proud to have an award-winning workplace culture and is consistently named as one of the Best Places to Work in the World.
Waldorf Astoria Doha Lusail supports the mental and physical well-being of all Team Members, enabling them to thrive thanks to innovative programs and benefits like workplace flexibility, career growth and development, and the Go Hilton Team Member Travel Program discounts. The company prioritizes understanding and integrating the unique perspectives and voices of Team Members—along with those of Guests, Owners, Suppliers, and Partners—to foster a diverse and inclusive environment for all. Prospective employees are encouraged to visit the Hilton Careers blog and Instagram to learn more about what it’s like to be part of the team.
Waldorf Astoria Doha Lusail is an equal opportunity employer and values diversity within the company. The company ensures that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates are invited to contact the company to request accommodation.
How to apply
Applying for a position as a Waiter/ess at Waldorf Astoria Lusail, or any similar role within the Hilton group, involves a series of steps designed to select candidates who not only have the required skills and experience but also align with the hotel’s values and vision.
► Accessing the Job Listing:
- Start by visiting the specific job listing on Hilton’s career page. Apply Online: Waldorf Astoria Lusail Job Vacancy 2024 – Opportunities for Aspiring Waiters/Ees
- If the link is no longer active, it indicates that the job posting has been closed. In such cases, regularly check Hilton’s career page for new openings.
► Understanding the Job Requirements:
- Carefully read the job description, responsibilities, and qualifications required for the Waiter/ess position. This typically includes guest service responsibilities, knowledge of menu items, and compliance with the hotel’s service standards and health regulations.
► Tailoring Your Application:
- Update your resume to reflect relevant experiences and skills. Highlight any previous experience in hospitality or customer service roles, and focus on skills like communication, teamwork, and attention to detail.
- If required, prepare a cover letter that expresses your interest in the role and why you would be a good fit for Waldorf Astoria Lusail, aligning your values and career goals with the hotel’s standards.
► Submitting the Application:
Begin by carefully following the application guidelines outlined in the job listing. Typically, this involves registering for an account on Hilton’s career portal, where you will need to upload your resume and any additional documents specified. It’s crucial to double-check that all the information you provide is both accurate and current, reflecting your most recent experiences and qualifications. This attention to detail can significantly enhance the effectiveness of your application.
► Preparing for the Interview:
- If your application is shortlisted, prepare for the interview process. This may involve one or more interviews, possibly starting with a phone or video interview followed by an in-person meeting.
- Research the hotel and its values, and be prepared to discuss how your experience and skills make you a suitable candidate. Practice answering common interview questions, especially those related to customer service and working in a team.
► Post-Interview:
- After the interview, it’s a good practice to send a thank-you note to the interviewers, expressing your gratitude for the opportunity and reiterating your interest in the role.
- Stay patient as the selection process may take some time. If you haven’t heard back after a couple of weeks, it’s appropriate to follow up with the hiring manager or HR department for an update.
► Job Offer and Onboarding:
- If selected, you will receive a job offer outlining the terms of employment. Review this carefully and clarify any doubts before accepting.
- Upon acceptance, you will be guided through the onboarding process, which may include training sessions and orientation to acquaint you with the hotel’s operations and standards.
Remember, each step in the application process is an opportunity to showcase your suitability for the role. Pay close attention to detail, demonstrate your understanding of the hospitality industry, and express your enthusiasm for joining the Waldorf Astoria Lusail team.
Last Updated On: 2st May 2024
Closing date: Open until filled
Job Location: Jobs In Doha, Qatar
Thanks, And Good Luck
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