If you’re passionate about the hospitality industry and want to build a career that allows you to provide exemplary service to guests, the Millennium Plaza Hotel in Downtown Abu Dhabi is offering a golden opportunity. With a stellar reputation for guest satisfaction and high standards of service, the hotel is currently looking for individuals who can fill the role of a Guest Service Agent for the year 2023.
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About Jobs Update On Millennium Plaza Downtown Abu Dhabi As Guest Service Agent
Millennium Plaza Downtown Abu Dhabi
???? Job Location: Abu Dhabi
✨ Primary Sector: Hospitality
???? Job Profile: Guest Service Agent
???? Nationality: Selective Nationalities
???? Education: Degree/Diploma or (Equivalent)
???? Experience: Absolutely Mandatory
???? Salary: Competitive Salary Offered
???? Benefits: As Per UAE Labor Law
???? Last Updated On: 6st September 2023
⏳ Closing date: Open until filled
Why You Should Consider This Position
Being a Guest Service Agent at the Millennium Plaza Downtown Abu Dhabi means more than just standing behind a reception desk. You’re the first point of contact for guests who may be tired from a long journey, stressed from a day of business meetings, or excited about a leisurely holiday. Your ability to make them feel welcome, relaxed, and cared for can make or break their experience. If you are passionate about making a difference in someone’s stay and think you have what it takes, read on to know the details of the job requirements, qualifications, and competencies.
Job Requirements:
Seamless Check-ins and Check-outs
- You will be responsible for handling all guest check-ins and check-outs smoothly. Whether it’s room assignments or fulfilling special requests like late check-outs, your role is crucial in ensuring guest satisfaction.
Familiarity with Office Equipment
- The job requires you to operate various office tools, including computers, fax machines, photocopiers, telephones, and the key-card system. Knowledge of these systems is essential for efficiency.
Timely and Warm Guest Interactions
- The role calls for a willingness to provide a timely, warm, and helpful response to all guest inquiries and requests.
Professionalism
- Upholding a professional image through punctuality, behavior, and appearance is non-negotiable. The hotel has specific hygiene and grooming policies that you must adhere to.
Privacy and Confidentiality
- You will handle sensitive guest information. Maintaining confidentiality in all matters, including rates and sales strategies, is imperative.
Guest Contact Skills
- Effective telephone manners, maintaining eye contact, and using the guest’s name during interactions are all key components of excellent customer service.
Qualification and Experience:
- Educational Background:
► High School Diploma or Equivalent: While it might not seem like much, a high school diploma or its equivalent serves as the foundation for your career in hospitality. This basic educational qualification ensures that you have the fundamental skills in literacy, numeracy, and general knowledge, which are crucial for the role.
► Some College Coursework in Hospitality: Although not mandatory, if you’ve gone beyond high school and undertaken some college coursework in hospitality or a related field, it will definitely give you an edge. This specialized education introduces you to the world of hospitality and equips you with skills tailored for this sector. - Experience:
► Minimum 1 Year in a Similar Role: One year might not seem like a long time, but in the hospitality industry, it’s long enough to teach you many of the ropes. This requirement ensures that you have some practical understanding of the challenges and rewards that come with servicing guests. You will be expected to hit the ground running, and previous experience helps ensure this.
► Passion for Customer Service: While qualifications and experience are important, what really sets an excellent Guest Service Agent apart is a passion for customer service. In this industry, you’re not just providing a service; you’re creating an experience for guests. Whether it’s going the extra mile to fulfill a guest’s special request or resolving issues with a smile, your passion for service excellence should be evident in every interaction.
Competencies:
Excellent Communication
- The ability to communicate effectively, both verbally and written, is crucial.
Organizational Skills
- Strong organizational skills and attention to detail will set you apart from others.
Flexibility
- Your work schedule will include evenings, weekends, and holidays, so flexibility is a must.
Positive Attitude
- A willingness to go above and beyond to meet customer needs will help you excel in this role.
How to Apply
If you meet the above criteria and are excited about the opportunity, you can email your CV to [email protected] to apply for the role.
Join the Millennium Plaza Downtown Abu Dhabi team and give your hospitality career a boost in 2023! With world-class training and a great work environment, you’ll be empowered to deliver the best guest experiences. Take the plunge and make your mark in Abu Dhabi’s thriving hospitality industry.
Thanks, And Good Luck
Jobs Update Millennium Plaza Downtown Abu Dhabi